At Horizon Promotion, we pride ourselves on providing high-quality, personalized products through our eBoutiques. Due to the custom nature of our items, our policy on order changes, exchanges, and cancellations is as follows:
Order Changes, Exchanges, and Cancellations:
We accept order changes, exchanges, or cancellations until the sales event is completed. Once batch production starts, cancellations, returns, or exchanges are not possible.
Custom Orders:
All products are made-to-order and personalized to meet your specific requirements. Once batch production begins, the order is final.
Size Charts and Measurements:
We encourage eBoutique Users to refer to the product's size chart found on the product page. Sizes may vary by item and manufacturer, so please refer to the specific size chart for each item. If the size chart is not available on the product page, please alert us here, and we will provide it to you.
A measuring tape is required for accurate measurements. If you need one, please let us know here, and we will gladly mail one to you.
Damaged, Defective, or Production Error Items:
We apologize if you receive an item that is damaged, defective, or has a production error. Please contact us as soon as possible. You can click here to start a ticket or click here to contact us.
Contact Us:
For any concerns regarding order changes, exchanges, cancellations, or damaged items, please reach out to us at: