At Horizon Promotion, we strive to ensure a seamless order fulfillment process for our eBoutique users. This Fulfillment Policy outlines our procedures and timelines for delivering your orders, whether you choose to pick up or have your items shipped.
Order Processing:
Order Confirmation: Once you place an order through our eBoutiques, you will receive an order confirmation email with the details of your purchase.
Processing Time: Since all orders are custom-made, they take approximately 30 days to process.
Fulfillment Options:
1. Pickup:
Availability: Pickup options are managed and decided by the eBoutique Creator/Rep and are explained at the checkout page where you can choose based on the available options.
Pickup Notification: If the pickup option is chosen, you will receive a message once the orders are being shipped to your eBoutique Rep. The Rep will manage the distribution or pickup location among the group or event.
Pickup Information: eBoutique users can find all the pickup information while checking out, such as instructions, address, and pickup dates.
2. Shipping:
Shipping Methods: If shipping is available and chosen, the shipping method will be a ground service through reliable carriers such as UPS, Purolator, or Canada Post. The typical transit time for ground shipping is approximately 3 days.
Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery and Pickup Delays:
If any item you purchased cannot be delivered within our 30-day timeframe, Horizon Promotion's team will contact you directly after the sales event concludes. You will then have the option to:
Choose a similar item that is available within the 30-day timeframe
Request a refund for the delayed item
Agree to the new estimated delivery time for your product
Contact Us:
If you have any questions or concerns about your order fulfillment, please contact us at:
For more information about the order process, please refer to the eBoutique User's Journey webpage.
Thank you for choosing Horizon Promotion for your eBoutique needs. We are committed to providing you with exceptional service and a seamless shopping experience.