Frequently Asked Questions (FAQs)

Welcome to the Horizon Promotion FAQ page! Here you'll find answers to common questions about our eBoutiques, order processes, and policies.

General Questions

1. What is an eBoutique?
An eBoutique is a personalized online store created by Horizon Promotion for your brand. It offers a curated selection of products tailored to your specific needs and preferences.

2. How do I start an eBoutique?
To start an eBoutique, please contact us at hello@horizonpromotion.com or call/text 506-502-2536. Our team will guide you through the setup process and help you create a unique online shopping experience for your brand.

Order Process

3. How do I place an order?
Once you have selected your products from the eBoutique, you can place your order through our user-friendly interface. Review your choices, provide the necessary details, and complete the transaction securely.

4. Can I make changes to my order?
Yes, you can make changes, exchanges, or cancellations to your order until the sales event is completed. Once batch production starts, we cannot accept cancellations, returns, or exchanges.

Shipping and Pickup

5. What are my options for receiving my order?
During checkout, you can choose between pickup or shipping, depending on your preference and the available options. If the pickup option is chosen, you will receive a message once the orders are shipped to your eBoutique Rep. If shipping is selected, your order will be delivered via ground service through reliable carriers like UPS, Purolator, or Canada Post, with a typical transit time of about 3 days.

6. How long does it take to process and receive my order?
Since all orders are custom-made, they take approximately 30 days to process. If shipping is chosen, the typical transit time is about 3 days.

Size and Measurements

7. How do I find the right size for my order?
We encourage eBoutique Users to refer to the product's size chart found on the product page. Sizes may vary by item and manufacturer, so please refer to the specific size chart for each item. If the size chart is not available on the product page, please alert us here, and we will provide it to you. A measuring tape is required for accurate measurements. If you need one, please let us know here, and we will gladly mail one to you.

Returns and Exchanges

8. Can I return or exchange my order?
Due to the custom nature of our items, we do not accept returns or exchanges once batch production starts. We accept order changes, exchanges, or cancellations until the sales event is completed.

9. What if I receive a damaged or defective item?
We apologize if you receive an item that is damaged, defective, or has a production error. Please contact us as soon as possible. You can click here to start a ticket or click here to contact us. We will work with you to resolve the issue by either replacing the item or offering a suitable solution.

Contact Information

10. How can I contact Horizon Promotion for further assistance?
For any concerns or questions, please reach out to us:

We are committed to ensuring your satisfaction with our custom products and services. Thank you for choosing Horizon Promotion!

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